A year ago Giacom with pride turned into one of the primary ever step three suppliers having Sophos in britain. We involved which have Robert Marchant from Tinder Business on their connection with changing Sophos licences over to Giacom.
Tinder Agency is an it support organization supplying telecoms, They gizmos, network system plus to several people. We have been a good Giacom companion for over five years.
Big! Questions you will find will always be responded quickly, and Giacom’s studies tips was indeed greatly great for our services group. Our Membership Manager Samantha Fleming indicated all of us toward Giacom’s training webinars, which happen to be easy and easy to break-down.
Financially the audience is also very proud of the straightforward buy order process and you will month-to-month agreements. Instance, Sophie Rea from your finance people could have been very beneficial in to ensure our very own bills usually line-up with our fee works. Plus we’ve never had one issues with account processing, for even example if the a conclusion-representative change the business term their people deal with they very it doesn’t trigger one percentage delays – their money team will always be fuck on it.
We’ve been a good Sophos gold spouse for approximately couple of years. First i examined plenty of cybersecurity choices and you will Sophos is actually the first choice – the provider party rates they highly.
When Sophos launched they would be using distributors in the place of offering they lead in order to us, all of our Sophos Account Movie director offered to work through the fresh button to possess all of us.
So we have been set-up with some other Affect Carrier (CSP) different from Giacom. Initial i didn’t attention since this CSP got decent on the internet studies – but they turned out to be a horror! In the 1st half Makhachkala in Russia brides agency a year we had circumstances eg step three various other nonresponsive Account Managers, rate misquotes, borrowing cards not-being honoured, licences not being triggered, and. Such as for example, a stop-profiles is waiting over a month for their the brand new Sophos licences, therefore had been chasing for it daily – it was an outright almighty faff!
As soon as we see for the Giacom’s publication that they have been in addition to Sophos suppliers, i got back exposure to Samantha to simply help us switch over.
Samantha and you can Sophie had been very useful in enabling us put up having Sophos, along with the Sophos Expert cluster was fantastic with delivering all of us real prices and you can reacting our requests. The lead moments which have Giacom are perfect, in 24 hours or less we could turn on our Sophos licences – in lieu of our earlier in the day vendor in which we can feel wishing days.
As well as Giacom’s documentation are simpler and easier in order to procedure. Our very own earlier in the day Sophos provider got very long and you will complicated buy order forms, but Giacom’s models is actually simple and fast to help you fill out.
“Changing all of our Sophos deals off to Giacom have however spared united states some time and fret! I don’t have to worry about looking forward to any situations so you can become fixed and i you should never spend time chasing responses informal including Used to do at my earlier CSP.”
Giacom resolve one tech items right away. Emma Hadley about Funds party and you will Tracey Seymour throughout the Sophos Specialist group currently manage our name contracts, the price and you will reliability has been a assist!
Altering our very own Sophos contracts off to Giacom has needless to say stored you some time and stress! It is good with the knowledge that within 24 hours out-of completing good PO new Sophos team commonly stimulate the order in the place of material. I don’t have to worry about awaiting any products so you’re able to feel solved and that i dont spend time going after solutions relaxed such as for example Used to do within my prior CSP.
As well as Giacom keeps us advanced into the any kind of our product updates or transform. A current example occurs when Samantha helped united states circulate all of our Microsoft 365 licences off to Microsoft’s This new Trade Sense (NCE) and wishing united states on NCE rate transform.
As a result of Giacom we could promote our very own prevent-pages eleventh hour sign ups so you can Sophos, since there isn’t any ready. Together with, he’s the option of often term otherwise monthly Sophos licences to complement their business.
To own Sophos and you can Microsoft 365 seriously, this service membership is ideal for. The employees who I’ve spoken to also have brief solutions. Samantha usually picks up the device and also helps me personally that have items that aren’t element of their date-to-go out. I might 100% without a doubt highly recommend Giacom!
To have a chat to the party about how precisely we could help their providers, same as we aided Tinder Agency, submit this type so you’re able to demand a visit right back.
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Case study: Tinder Company advises provisioning Sophos by way of Giacom
Into the 2020, Giacom, DWS and you can Relationship Path became a portion of the same set of people, bringing together around three station best solutions – telecoms, cloud app qualities and affect billing.